APT Support
Contact your nearest APT office for telephone, email or on-site support.
Emails should be answered on the day they are sent. Please set the urgent flag (a red exclamation point in Outlook) on serious, urgent or mission critical questions - they will be treated with highest priority.
Support contact details are listed below, with support hours.
New York, USA
Opening Hours: 09:00 - 17:30 EST
Email:
Tel: +1 646 445 1000
Fax: +1 212 527 2908
Languages: English, Mandarin, Spanish
London, UK
Opening Hours: 09:00 - 17:30 GMT
Email:
Tel: +44 (0) 207 269 5840
Fax: +44 (0) 207 831 5204
Languages: English, German, French, Spanish, Italian
Paris, France
Opening Hours: 08:00 - 19:30 CET
Email:
Tel: +33 1 5305 9595
Fax: +33 1 5305 9594
Languages: French, English
Frankfurt, Germany
Opening Hours: 09:00 - 17:30 CET
Email:
Tel: +44 20 7831 7600
Fax: +44 20 7831 5204
Languages: German, English
Sydney, Australia
Opening Hours: 09:00 - 18:00 AEST
Email:
Tel: +612 8224 0000
Fax: +612 8224 0002
Languages: English
Johannesburg, South Africa
Opening Hours: 09:00 - 17:30 SAST
Email:
Tel: +27 11 783 0760
Fax: +27 11 883 1441
Languages: English
For 24-hour support, see the time zone chart below:
| Location | Hours | Phone |
|---|---|---|
| France | 08:00 - 16:30 GMT | +33 1 5305 9595 |
| Germany | 08:00 - 16:30 GMT | +49 6102 299 926 |
| South Africa | 07:00 - 15:30 GMT | +27 11 783 0760 |
| UK | 09:00 - 17:30 GMT | +44 20 7831 7600 |
| New York | 14:00 - 22:30 GMT | +1 212 745 9400 |
| Australia | 22:00 - 07:00 GMT | +612 9960 5755 |